Skin & Scalp Clinic
General Terms and Conditions
1. Use of Site
This website is owned and operated by RK Exquisite (UK) Ltd, 26, Castle Street, Canterbury Kent CT1 2PX. Registered in England - number 9835119
The website is provided subject to these Terms and Conditions:
All rights, including copyright, in this website are owned by or licensed to the RK Exquisite Ltd. “RK Exquisite Skin & Scalp Clinic” is a registered trademark of RK Exquisite Ltd.
Accuracy of Content
RK Exquisite Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly and accurately described. RK Exquisite Ltd reserves the right to alter prices without notice. All prices are displayed inclusive of VAT where applicable.
To the extent permitted by applicable law, RK Exquisite Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. RK Exquisite Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. If genuine inaccuracies are drawn to our attention, we shall endeavour to correct them as soon as we reasonably can.
Availability of Website
Whilst RK Exquisite Ltd aim to keep this website operating fault free on a continuous basis, we cannot absolutely guarantee that this will be achieved at all times, for example when the site is being maintained, repaired or updated. We cannot accept liability for any problems you may experience as a result.
Damage to Your Computer
RK Exquisite Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website, or any websites accessible through it, won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and to screen out anything that may damage it. RK Exquisite Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Links to Other Websites
We have placed links on this website to other websites we think you might want to visit. We do not vet these websites in detail and have no control over their contents or policies, for example on Privacy. RK Exquisite Ltd cannot accept any liability in respect of the use of these other websites.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of RK Exquisite Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time so you may wish to check periodically for changes.
Law, Jurisdiction and Language
This website, any content contained herein, and any contracts brought into being as a result of usage of this website are governed by and construed in accordance with English Law. Any disputes shall be decided only by the Courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.
RK Exquisite Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
We may use 'cookies' to facilitate certain interactive elements of the website. These cookies do not store or provide access to any of your personal information
This policy relates to information collected from the www.rkexquisite.com website. When you visit our website, some personal information, such as e-mail, mailing address, phone and fax might be collected. This information is only used to generate user profiles and to personalise the website to your particular interests.
While we endeavour to ensure that the information on this website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on this Website, or to the Products described in it, at any time without notice.
Information on The RK Exquisite website is not intended as a substitute for medical advice and may not be used to diagnose or treat any health condition without the consultation of a qualified health care provider.
Any data contained on the website is provided for guidance only and is not intended to be definitive. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms might have effect in relation to this website. You must bear the risks associated with the use of the Internet. This clause does not affect your statutory rights.
We accept no responsibility for the content of sites unrelated to www.rkexquisite.com which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.rkexquisite.com endorsement of the sites' entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.rkexquisite.com has a link, please write to us with details and we will consider removing links to them from this site to: firstname.lastname@example.org
Our Privacy Notice - How We Use and Share Your Information
Making your health record work for you
The RK Exquisite needs to keep a record of the care you receive to ensure that:
Professionals involved in your care have accurate and up-to-date information
We have all the information necessary for assessing your needs and providing excellent care
Your concerns can be properly investigated if you raise a complaint
Accurate information about you is available if you:
Move to another area
Need to use another service
See a different specialist.
We have a duty to:
Maintain full and accurate records of the care we provide to you,
Ensure that your records are confidential, secure and accurate,
Provide a copy at your request that is an accessible format (e.g. in large type if you are partially sighted). Your record may include some or all of the following:
Your name, address and date of birth,
Contacts we have had with you, such as appointments,
Notes and reports on your health,
Details of treatment and care, images and test results,
Information on medicines, side effects and allergies,
Relevant information from people who care for you and know you well, such as health professionals and relatives,
The members of staff who see you may also add notes on their professional opinion.
If you wish us to, and it is practical, we will discuss and agree with you what we are going to enter on your record and show you what we have recorded.
Identifying you as an individual
We have many customers with similar names so it vitally important for all customers to be properly identified as individuals. In order to be absolutely sure that you have been correctly identified we may ask you for a number of pieces of information. Suitable items include:
Date of birth
Permanent (home, not a temporary) address.
How you can help us to keep your health record accurate
Let us know when you change address, telephone number or name
Tell us if any information in your record is incorrect
Give your consent so that we can share information about you with other health professionals to make sure you receive the right healthcare
Tell us if you change your mind about how we share the information in your record.
How The RK Exquisite Clinic uses your contact details
We take your privacy seriously so please let us know how you want us to contact you.
If you provide a mobile phone number: we may ring, leave a message or text you, please tell us if you do not want us to do so.
If you provide a landline: we may leave a message, please tell us if you do not want us to do so.
If you provide us with your email address: we may use it send confidential information, unless you have told us not to do so.
Please read the following before providing us with your email address.
Emails can be quick and convenient and will allow you to keep a record (unlike a phone call). However, although our own systems are secure, it may be possible to intercept your email when it is being sent over the internet
Be aware also that if you share your computer others may read your emails
You can use email to contact staff in relation to a query or to ask about an appointment
Do not give more personal information than we need to process your request
Do not ask us to send you medical details that you would not want seen by other people
If you have an urgent question or feel unwell after going home after treatment contact an emergency service e.g. 111 NHS emergency service or 999 for life threatening conditions by telephone, do NOT email.
How your records are kept
Our guiding principle is that we hold your records in strict confidence.
The RK Exquisite Ltd is registered under the Data Protection Act 1998. It abides by the law and observes good practice in maintaining confidentiality and appropriate information security.
We will fulfil its obligations under this Act to the fullest extent, including ensuring that the following 8 principles governing the processing of personal data are observed.
i. Personal data shall be processed fairly and lawfully;
ii. Personal data shall be obtained only for specified and lawful purposes, and shall not be processed in any manner incompatible with those purposes;
iii. Personal data shall be adequate, relevant and not excessive in relation to the purposes for which it is processed;
iv. Personal data shall be accurate and, where necessary, kept up to date;
v. Personal data shall be kept for no longer than is necessary for the purposes for which it is processed;
vi. Personal data shall be processed in accordance with the rights of data subjects under the Act;
vii. Personal data shall be subject to appropriate technical and organisational measures to protect against unauthorised or unlawful processing and accidental loss, destruction or damage;
viii. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of data protection.
Information about you and the services you receive may be held in a number of formats and will be kept for the specific retention periods outlined by the relevant professional bodies. The RK Exquisite Ltd uses secure systems to store medical history, images and details of treatments. Patient data held on paper or disk will be processed in accordance with the Data Protection Act and destroyed using secure documented procedures after the time periods set out by the Department Of Health.
How your records are used
We use your records to:
Ensure that any treatment or advisory services we provide to you are based on accurate information
Work effectively with other services providing you with treatment or advice
Monitor the quality of our care and help us to understand the outcomes of care
Investigate any concerns or complaints you or your family have about your health care
Provide information that is needed for financial transactions in relation to payment for treatment, such as billing.
We may remove your name and other details that could identify you so that we can use the information in your record anonymously to:
Monitor and improve the quality of care received by customers
RK Exquisite Clinic Ltd does not give the names and addresses of patients to other organisations except under the circumstances described in this Privacy Notice. Unless you have signed an additional consent, RK Exquisite Ltd will not contact you after your visit for purposes other than:
-Follow up of care
-Collecting your views about your stay with us
-Settlement of any account that may be due, if appropriate
-Complaints and concerns handling.
Sharing information with your family and friends
We will normally share information about the progress of your treatment with the person you name as your Emergency Contact, if you have provided such a contact, unless you have told us not to do so. Your emergency contact should be someone that you trust and feel close to. It does not have to be a blood relative; it can be a good friend. We ask patients to name their emergency contact so that we know who you would like us to keep informed about the care we provide or the decisions we need to make. In identifying your emergency contact, you are giving us permission to keep him or her informed. However, note that since our Company provides principally diagnostic services only, it will not generally be appropriate for us to give general information about a patient’s health and such requests therefore should normally be directed to the patient's own General Practitioner or other health professional responsible for the patient’s care.
You can also name other people, with whom you would like us to share information about you. We make best efforts to ensure that information provided over the telephone is restricted to those you have named and we share on a need to know basis. Sometimes this means refusing to disclose information about you to someone who feels they should know about your treatment and progress. Please make your family and friends aware of this.
Sometimes we have a legal duty to provide information about people; examples are reporting some infectious diseases, and when a court order instructs us to do so. Records may also be shared without the patient's consent in exceptional situations, such as to safeguard adults or children.
Your legal rights
The RK Exquisite Ltd is the Data Controller of the data it holds about its customers and staff.
You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the Common Law Duty of Confidentiality. The Equality Act 2010 may also apply.
You have the right to know what information we hold about you, what we use it for and if the information is to be shared, who it will be shared with.
You have the right to apply for access to the information we hold about you. Other people can also apply to access your health/treatment records on your behalf. These include anyone authorised by you in writing (such as a solicitor), or any person appointed by a court to manage your affairs where you cannot manage them yourself. Access covers:
The right to obtain a copy of your record in permanent form;
The right to have the information provided to you in a way you can understand, and explained where necessary, for example where abbreviations have been used. You would not be entitled to see information that:
Has been provided about you by someone else if they haven’t given permission for you to see it
Identifies another person who has not given permission for you to see the information about them
Relates to criminal offences
Is being used to detect or prevent crime
Could cause physical or mental harm to you or someone else. If you are currently receiving services from us and wish to view the record without obtaining a copy, discuss your request with the clinician in charge of your care.
Obtaining a copy of your record
If you wish to apply for access to the information we hold about you. Please note:
You should send your request in writing to the RK Exquisite Ltd Data Protection Officer, details are in the Useful Contacts section
You should provide enough information to enable us to correctly identify your records, for example include your full name, address, date of birth.
We will take every reasonable step to respond to you within 40 days of receiving your request
You may be required to provide a form of ID before any information is released to you. Once you receive your records, if you believe any information is inaccurate or incorrect, please inform us.
Data Protection Officer: email@example.com
Information Commissioner’s Office (ICO)
The Information Commissioner’s Office
Helpline: 08456 30 60 60
4. Future Variations
If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Upon request, we'll tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.
The information contained in this website is for general information purposes only. The information is provided by RK Exquisite and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The RK Exquisite. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The RK ExquisiteClinic takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control
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